Get quick answers about placing orders, payment options, delivery timelines, and support.
No. iWishBag acts as your purchasing concierge, placing orders with independent sellers on your behalf. The seller remains responsible for product descriptions, authenticity, and warranties while we coordinate payment, customs, and delivery.
We currently support deliveries to Nepal and India. Parcels are consolidated at our New York warehouse before being dispatched to the destination country with insured, trackable carriers.
Most quotes are prepared within 24 hours of submission. Orders with multiple products or specialty items may require up to 48 hours so our sourcing team can verify inventory and shipping costs.
Yes. When all products ship from the same country you can request a combined quote. On the order form, enable the combined quote option after selecting the same location for every product. You'll receive one quote ID covering all items.
We support bank transfers, Khalti, eSewa, PayPal, and cash-on-delivery (COD) to select regions. Payment instructions are included with each approved quote and in your order tracking dashboard.
Inspect your delivery within 48 hours, keep the packaging, and send photos or video evidence to our concierge team so we can escalate the issue. Outcomes depend on the seller's policy, and the full process is outlined at iwishbag.com/returns-and-refunds.
Log in and visit the 'My Orders' page to see courier updates, delivery milestones, and proof-of-delivery. We also send status notifications by email whenever a parcel is dispatched or delivered.
Quotes can be cancelled before payment is confirmed. After payment we review the request with the seller; any restocking fees, return freight, or non-refundable service charges will be passed through according to their policy.
Our logistics team declares accurate product values and applies the prevailing duty slabs for your country. The final invoice includes a breakdown of customs, VAT, and service charges so you always know what you're paying for.
Email [email protected] or use the contact form for billing issues, membership upgrades, or referral credits. Our support hours are Sunday-Friday, 10:00-18:00 NPT.
Our concierge team is happy to help with anything that isn't covered here.
